thereare two different versions of the iXpand drive and FW update tool. Make sure you are using the correct tool for the product you have. If the drive is still not detected contact sandisk support for a warranty claim. My iPhone 5s is running on OS 9.3.5 and the phone will not recognize my iXpand 128G drive.
AnswerID 46559: iXpand Mini: Firmware Update Tool for Windows; Check iOS. Once iXpand device is hooked firmly at the iPhone or iPad get the following: Open Settings; Drain on General; Knock on About; If iOS can recognize iXpand drive there will be a drop labeled iXpand Flashes Drive. It means that iOS has recognized the ride in it's system.
First connect the flash drive to your system. Next, tap on " Start " from Windows taskbar and choose " Computer " option. Here you have to search for the flash drive under " Device with removable storage " and note down the drive letter. After this, tap on the " Start " option and then type " cmd " in the search box. Welcometo the External Drive Not Detected Guided Assist. The instructions included in this guide are designed to assist in troubleshooting and resolving issues related to drives not being recognized by a computer. The drive should be automatically recognized and mounted by the computer's operating system. There is no additional software IxpandUSB 2.0 (SDIX-XXX): Not Detected on iOS 13. The issue have been resolved in iOS 13.1 and higher.

PopularSupport Articles for this Product. Download Software, Firmware and Drivers for SanDisk Products. Copy Files To and From iXpand Drive to iOS Using iXpand Drive App. iXpand USB Drive iPhone and iPad Compatibility. Ixpand Drive: File Transfer or Backup Fails. Remove and Reinstall External Drive USB Controller on Windows Guided Assist.

. 158 254 101 173 3 40 162 94

ixpand flash drive not detected by pc